Transformation at Santa Clara County's Registrar of Voters: How Training and Staff Development Led Transformational Change

Book Synopsis: Are you in charge of leading transformation or a major change effort across your entire organization? If you don't know where or how to begin; Or, if you want to compare your approach to a proven success story, this book is for you. Written in easy-to-understand language, the authors provide a step-by-step, how-to guide with many examples, usable templates/tools, and workable ideas for successful transformation.Santa Clara County is widely known throughout the world as "Silicon Valley". It's an area known for innovation and a "let's do it" attitude. That approach is pervasive throughout the county where transformation in businesses and organizations take place on a regular basis.This work provides an inside look at the County of Santa Clara's Registrar of Voters' (ROV) Transformation. The authors tapped into decades of observation, study, and practice to design, lead, and successfully achieve transformational change. While this publication specifically addresses how the authors approached transformation in ROV, much of the methodology and thinking applies universally to other organizations and industries.By reading the story of ROV's Transformation, you will gain a deep understanding of how to bring about transformational change in your own organization. You will gain an intimate knowledge of how ROV's Transformation story unfolded, including...The history leading up to the transformationWhy transformation was neededThe challenges ROV faced that the organization was not prepared forHow the authors went about establishing ROV's Transformation program including foundational models and conceptsWho they involved to bring about transformation and more importantly, how those stakeholders were engagedWhat was their approach, including the thinking and mental frames for the actions that were takenDeveloping and implementing ROV's Transformation Roadmap including the timing and sequence of specific programs and actionsThe essential success factors and points of leverage in engaging others, including foundational programs and critical-to-success communication vectorsROV outcomes and resultsLessons learned and future challengesBy discussing the challenges, cognitive frameworks, approach, interventions, and other topics listed above, you will more readily understand and know what you need to do to successfully bring about transformational change in your own organization. You'll quickly relate to many of the challenges that ROV faced as they are common across many organizations and industries... namely communication, collaboration, teamwork, lack of employee engagement, internal and external challenges that were extremely challenging, a huge gap between an organization's current reality and desired future state, the critical need for a new strategic direction, and the need for everyone, especially leaders, to meet those challenges. More importantly, you'll learn how to successfully address each of these challenges in your own organization to achieve significant and meaningful change. With this book, you will learn that leading a transformation is not a mystery that only external experts can achieve. Use the information in this book to create an inspiring, high performing organization with fully engaged staff members. Lead the change that you want to see!