Description
Book Synopsis: Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters.
The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:
- Write better reservation of rights letters
- Handle irate insureds and claimants in a more professional manner
- Understand how to read an estimate and medical records.
Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.
Details
Looking to excel in the field of claims handling? Look no further than The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling. This comprehensive book is the ultimate guide for claims adjusters, providing invaluable insights and practical tips to navigate the complexities of the profession. With the ever-increasing responsibilities and limited training opportunities, this book is a game-changer for both new and seasoned adjusters.
Written by Chantal M. Roberts, a highly experienced expert witness and claims adjuster, The Art of Adjusting fills the void by offering a clear educational process that facilitates professional growth. You will discover how to craft professional reservation of rights letters that leave no room for misinterpretation. Additionally, you will gain the skills to handle irate insureds and claimants with utmost professionalism, ensuring smooth interactions and maintaining the reputation of your company.
In today's fast-paced environment, the ability to comprehend estimates and medical records is crucial. With The Art of Adjusting, you will unlock the secrets of reading these complex documents efficiently, saving valuable time and resources. Chantal M. Roberts' 20-plus years of experience as a claims adjuster shine through, as she generously shares her hard-earned wisdom to help you settle claims quickly, proficiently, and economically.
Don't let the lack of proper training impede your success in claims handling. Embrace the opportunity to learn from the best. Invest in The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling and unleash your true potential as a claims adjuster today.
For more information and to purchase the book, visit here.
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